Case Study: Perlick Corporation reduces DSO by 7 days and increases current AR to 95.7% with Sage Network (Lockstep Collect)

Perlick Toasts to Accounts Receivable Success with Lockstep Collect

Perlick Corporation, a century-old manufacturer of commercial and residential bar equipment, faced growing accounts receivable bottlenecks despite implementing Epicor ERP. With roughly 1,300 active accounts, the AR team lacked centralized customer account information and relied on a shared Outlook inbox that led to missed messages and slow follow-ups. Perlick Corporation turned to Sage Network for Lockstep Collect to provide automation and centralized AR management.

Sage Network implemented Lockstep Collect integrated with Epicor ERP, auto-assigning emails to collectors, introducing AR sequencing for automated past-due notices, and streamlining workflows so responses came back in under 24 hours. The solution freed up 54 staff hours per month, reduced DSO by seven days (from 44 to 37 in five months), and raised current AR to 95.7% (up from 88.5%), delivering measurable improvements in collections efficiency for Perlick Corporation.

Perlick Corporation

Angela Hlavac

Credit Collections and AR Manager