Case Study: Pattison Sign Group achieves centralized AR visibility and improved DSO with Sage Network

Pattison Sign Brings Collections Online With Epicor Cash Collect

Pattison Sign Group, a North American sign manufacturer with locations in Toronto and Knoxville, faced time-consuming, manual AR processes—relying on paper “recipe cards,” Excel and Outlook—that left teams siloed and without centralized visibility. Sage Network was engaged to address these challenges and deployed Epicor Cash Collect to centralize and automate their collections workflow.

Sage Network’s implementation of Epicor Cash Collect consolidated account information, communications and assignments so collectors could see contacts, credit history and past interactions in one place. The change delivered an immediate improvement to DSO, enabled remote work during the COVID‑19 lockdown, and ensured continuity of collections when staff were absent, resulting in faster follow-up and sustained cash collection.

Pattison Sign Group

Linda Boucher

Credit Manager