Case Study: Virtual Hold Technology achieves 158% ROI and greater financial visibility with Sage Intacct

Using Intacct, Virtual Hold achieved payback in eight months, with an annual ROI of 158%

Virtual Hold Technology (VHT) builds patented virtual queuing solutions for large enterprises. As the business grew, VHT was outgrowing its Peachtree accounting system and needed better visibility for non-finance staff, remote access for traveling employees, and easy integration with Salesforce so sales could see real-time invoice and payment status.

VHT implemented Intacct (SaaS) integrated with Salesforce to manage payables, payroll, HR, general ledger, receivables and expense reporting, going live in spring 2009. The automation eliminated manual expense entry, sped up revenue recognition, reduced payroll errors and inquiry time, and improved manager productivity—avoiding new hires and delivering an ROI of 158%, a payback of 8 months, average annual benefits of $98,664, and a 3‑year IRR of 137%.

Virtual Hold Technology