Case Study: Community Counseling Services achieves 96% faster performance reviews and streamlined HR with Sage Intacct

Sage People automates HR, frees up resources for Community Counseling Services

Community Counseling Services (CCS) is a Mississippi-based nonprofit providing mental health services across seven counties and supporting about 370 employees while serving roughly 6,000 citizens annually. The HR team relied on spreadsheets and paper-based processes for recruitment, onboarding, performance reviews and payroll—tasks that were time-consuming, error-prone and unable to scale as the organization grew.

CCS implemented Sage Business Cloud People, using its modular, cloud HR system to automate workflows and create a single source of truth for employee data. The change cut the performance review process by 96% (from 30 hours to about 1 hour), reduced bonus payroll preparation from days or weeks to 10 minutes, improved recruitment efficiency, and freed HR to focus on employee wellbeing, onboarding and retention.

Community Counseling Services

Trophanda Phinizee

HR Manager