Case Study: Ruby Receptionists achieves faster monthly close and a 5-point EBITDA gain with Sage Intacct

Ruby Receptionists dials up its financial management with Sage Intacct

Ruby Receptionists is a live, remote receptionist service that supports thousands of small businesses across North America. As the company scaled — growing customers and staff and preparing for acquisitions — its desktop QuickBooks setup and Excel-based processes no longer provided the controls, security, or reporting needed, creating manual work and limited financial visibility.

Ruby moved to Sage Intacct for dimensional reporting, stronger controls, and integrations, which automated accounting tasks and improved scalability. The change cut monthly close time from 20 to 10 days, eliminated two days of manual credit-card reconciliations, streamlined audits, enabled department budget-to-actuals and self-service reporting, and contributed to a five-point EBITDA improvement while supporting acquisition and growth.

Ruby Receptionists

Alison Heavener

Controller