Case Study: Salary.com achieves real-time SaaS KPI visibility and churn reduction with Sage Intacct

Partner Industry Insights with AcctTwo and Salary.com

Salary.com is a SaaS provider of compensation data that helps companies benchmark pay and manage workforce compensation. When Controller Mackenzie Kinder joined in 2016 the company had about 70 employees and no accounting system or CRM, leaving leadership with little financial visibility and a strong need for timely reporting and customer metrics.

Working with AcctTwo, Salary.com implemented Sage Intacct and the AcctTwo Advanced SaaS KPI Dashboard to gain real-time, dimensional reporting. The solution delivered granular insights—new customers, CMRR/AR churn, upgrades/downgrades, and upsells/downsells—improving renewal management, enabling proactive churn mitigation, and giving the finance team the flexible, timely data they needed, with AcctTwo providing ongoing responsive support.

Salary.com

Mackenzie Kinder

Controller