Case Study: Dude Solutions achieves a 360-degree view of its business and 97% customer satisfaction with Sage Intacct

Dude Solutions Achieves 360-Degree View of Entire Business and 97% Customer Satisfaction With Sage Intacct

Dude Solutions, a provider of online tools that help organizations maintain and optimize billions of square feet of facilities across North America, was hampered by a tangle of disconnected applications. Finance and sales teams had to toggle between systems—sales couldn’t convert quotes to orders without a separate order-entry tool—leading to duplicated data entry, lost productivity, weaker revenue capture, and limited financial and customer insight.

By adopting Sage Intacct via the Salesforce AppExchange, Dude Solutions integrated front- and back-office systems so updates sync instantly and sales can create orders directly within Salesforce. The integration delivered full quote-to-cash transparency, a centralized data repository, and real-time access to pricing and order status—yielding a 360-degree customer view, 97% customer satisfaction, reduced costs from eliminated duplicate entry, and better business intelligence for decision-making.

Dude Solutions

Kent Hudson

Chief Executive Officer and Co-Founder