Case Study: Creative Dining Services achieves massive efficiency and $760K improved cash flow with Sage Intacct

Creative Dining Services finds the key ingredient in Sage Intacct

Creative Dining Services is a Michigan‑based foodservice and hospitality provider founded in 1990 that now employs 1,800 people and serves over 70 client locations across 12 states. Rapid growth exposed the limits of QuickBooks and a patchwork of Google Sheets—staff spent roughly 350 hours a week on manual data entry, faced frequent crashes and reconciliation headaches, and struggled to maintain a homegrown payables system.

With implementation of cloud-based Sage Intacct (via partner Maner Costerisan), Creative Dining gained real‑time dashboards and automation that eliminated an estimated 18,875 hours of work per year, cut 20% of finance staffing by not backfilling a role, shortened the monthly close from 10 to 5 days, saved about $20,000 annually in workflow costs, and improved AR collections by 12% (≈$760,000 in cash flow), while boosting morale and shifting finance into a strategic advisory role.

Creative Dining Services

Jeff Banaszak

Chief Financial Officer