Case Study: Brightly Software achieves 360-degree business view and 97% customer satisfaction with Sage Intacct

Brightly achieves 360-degree view of entire business and 97% customer satisfaction with Sage Intacct

Brightly (formerly Dude Solutions), a New Jersey–based technology and software provider for facility operations, struggled with a tangle of disconnected applications that disrupted finance and sales workflows. Staff had to switch between systems to manage invoices, orders and CRM activities, causing duplicate data entry, reduced productivity, limited visibility into financials, and lost revenue opportunities.

By adopting Sage Intacct through the Salesforce AppExchange, Brightly integrated front- and back-office systems so changes in Salesforce and Intacct sync in real time and orders can be created directly in Salesforce. The integration eliminated duplicate entry, delivered a 360-degree customer view, reduced costs, improved business intelligence, and helped achieve a 97% customer satisfaction rate while freeing sales to pursue new accounts.

Brightly Software

Kent Hudson

CEO and Co-Founder