Case Study: Community Services Group simplifies nonprofit HR and payroll with Sage HCM

Community Services Group saves 1.5 weeks of work and boosts payroll efficiency 93% with Sage HCM

Community Services Group (CSg), a multi-entity nonprofit, faced significant challenges managing its complex HR and payroll operations across several states. Using a legacy, server-based system resulted in manual, error-prone processes that were difficult to manage for its small team supporting over 100 employees. CSG needed a flexible, cloud-based solution from a vendor like Sage HCM to reduce errors, streamline custom payroll, and provide controlled access to data across all its entities.

By implementing Sage HCM's HR and Payroll modules, CSG centralized its operations and integrated the system with its Acumatica ERP. The solution from Sage HCM provided major administrative relief, including a custom report that saved a week and a half of work. The finance team also saw a 93% efficiency boost in posting payroll, reducing a 15-minute-per-branch task to less than a minute. The cloud-based platform improved accessibility for all staff, and Sage HCM's dedicated white-glove customer support was instrumental to the successful implementation and ongoing partnership.

Community Services Group (csg)