Case Study: Creation Entertainment doubles profitability and speeds fulfillment with Sage 100 ERP

Trekkers Unite With Creation Entertainment and Sage 100 ERP

Creation Entertainment, a memorabilia retailer and event promoter, faced sluggish online sales and lengthy fulfillment because a patchwork e-commerce setup required manual order entry and offered poor inventory visibility. To modernize operations they turned to Sage, deploying Sage 100 ERP with e-Business Manager and integrated credit card processing to automate web orders, inventory, sales order and job-cost tracking.

Sage implemented an integrated Sage 100 ERP solution that automated order flow, enabled targeted promotions, improved inventory controls and provided real‑time job and profitability tracking. The results: fulfillment times dropped about 90% to a few days (shipments now in roughly 3 days vs. 16 weeks), inventory was reduced by $150,000 (about a 60% cut) and turns rose from 1 to 4 per year, profitability doubled, headcount fell by nine (personnel costs down ~20%), and web traffic reached about 77,000 new hits per month.

Creation Entertainment

Ed Rodriguez

CFO