Case Study: Sonnax Industries achieves faster order processing and enhanced customer service with Sage ERP X3

Sonnax Industries Modernizes and Enhances Customer Service With Sage ERP X3

Sonnax Industries, Inc., a Vermont-based manufacturer and distributor of automatic-transmission components serving 800 customers and handling more than 40,000 shipments annually, was constrained by a nearly decade-old ERP that couldn’t keep up with growth or the need for rapid order turnaround. Sonnax selected Sage and its Sage ERP X3 solution to replace the legacy system, seeking tightly integrated, configurable software with advanced functionality to speed pricing, order processing, and preserve its high level of customer service.

Sage implemented Sage ERP X3, delivering seamless, configurable modules and robust multi-level pricing and personalization. As a result, Sonnax now handles order-entry inquiries in real time, checks availability and customer credit on the phone, and has reduced order cycle time while maintaining daily shipments through go‑live. Sage’s solution streamlined and automated processes, improving accuracy, response time, and overall customer satisfaction.

Sonnax Industries

Jeff Loewer

IT Manager