Case Study: Quality Imaging Products doubles order capacity and grows business 70% with Sage 100 ERP

Quality Imaging Products “Inks” More Profits With Sage 100 ERP

Quality Imaging Products (QIP), a Lake Forest, California remanufacturer of toner and inkjet cartridges, needed to differentiate on customer service, speed, and operational efficiency through e-commerce and end-to-end systems integration. With help from Sage and its Sage 100 ERP solution (including eBusiness Manager, StarShip Link, and Return Merchandise Authorization), QIP moved from paper-based processes to a technology-rich, integrated platform to support expanded SKUs and faster fulfillment.

Sage implemented the full Sage 100 ERP suite to automate ordering, inventory, shipping, and returns, enable 24/7 B2B e-commerce, and provide real-time operational data. The implementation doubled order capacity, grew business by 70%, improved inventory turns by 10% and service levels by 15%, achieved 99% same‑day order fulfillment, and reduced manual return-processing hours—demonstrating clear, measurable ROI from Sage’s solution.