Case Study: Monarch Computer Systems, Inc. achieves scalable e-commerce and turns returns into profit with Sage 100 ERP

Monarch Computer Systems Takes Wing With Sage 100 ERP

Monarch Computer Systems, Inc., a Tucker, Georgia computer parts and systems retailer, was overwhelmed as its e-commerce business surged to over 80,000 web transactions in a year and outgrew its Sage 50 accounting system. To handle large-volume Internet sales and more robust accounting, Monarch turned to Sage and implemented the Sage 100 ERP solution, including Inventory Management, Return Merchandise Authorization (RMA), and StarShip modules.

Sage implemented Sage 100 ERP and the referenced modules to resolve transaction and accounting issues, streamline processes, and improve efficiency—transforming Monarch’s returns department from a loss into a profit center, enhancing customer satisfaction and employee morale, and enabling the company to handle massive sales growth without adding staff. The system now integrates up to 14 databases, supports fast price and inventory updates, and improved cash flow, turnover and conversion rates for Monarch.