Case Study: CFM Equipment Distributors, Inc. achieves 50% business growth without adding customer-service staff with Sage 100 ERP

CFM Heats Up E-Business With Sage 100 ERP

CFM Equipment Distributors, Inc., an HVAC wholesaler serving Northern California and Nevada, wanted to dramatically increase sales without adding customer‑service staff. The company, using Sage 100 ERP for core operations, engaged Sage and its reseller to expand B2B e-commerce capabilities and make ordering available 24/7 to busy contractors.

Sage implemented Sage 100 ERP’s e‑Business Manager modules (including .inquiry, .order and credit‑card processing) with real‑time inventory, multi‑warehouse visibility and online ordering/status checks. The Sage solution drove a 50% increase in business volume in four years, grew e‑commerce from 10% to 38% of revenue, required no extra customer‑service hires, and supported CFM’s expansion into a larger facility.

CFM Equipment Distributors, Inc.

Joe Souza

Vice President of Operations