Case Study: Modern Niagara Group achieves paperless, faster field service and real-time visibility with Sage Construction (Sage 300 & Sage Service Operations)

Sage 300 Construction and Real Estate and Sage Service Operations drive companywide efficiency

Modern Niagara Group Inc., a multi-province mechanical construction and building-services contractor and perennial Best Managed Company in Canada, was facing a growing operational challenge: more than 100 field technicians relied on paper work orders and multiple calls to the office, creating heavy administrative workload, data-entry errors, slow invoicing, and limited visibility as the company expanded.

By integrating Sage 300 Construction & Real Estate with Sage Service Operations and equipping technicians with tablet PCs, Modern Niagara moved to fully electronic dispatching and real-time work-order updates. The change eliminated most paperwork, sped invoicing, improved scheduling accuracy and technician productivity tracking, and gave management and customers immediate access to service history and status—boosting efficiency and supporting continued growth.

Modern Niagara Group

Ken Fleck

Vice President