Case Study: Cook Medical achieves faster equipment response times with Sage Clarity Andon

Cook Medical - Customer Case Study

Cook Medical, a medical device manufacturer, faced significant production challenges after converting a product line to continuous flow processing. The existing notification system for equipment issues, which relied on emails and computer work orders, was too slow and caused extended downtime as maintenance staff were not promptly alerted. This resulted in a critical need for a faster, more visible alert system to minimize disruptions and wasted personnel time. They partnered with Sage Clarity to implement its Andon system to address this.

Sage Clarity implemented a solution featuring visual Andon stack lights on the production line and real-time status updates via ABLE View displays throughout the facility. This provided immediate audible and visual alerts for issues and clear notifications when maintenance was responding. The implementation was completed within three months. The solution from Sage Clarity yielded a 75% reduction in response time, cutting it from 19 minutes down to just 5 minutes, dramatically improving uptime and operational efficiency.

Cook Medical

Jay P. Roling

Engineering Manager – Doppler Products, CVI