Case Study: Trippas White Group achieves faster real-time issue resolution with SafetyCulture

Trippas White Group - Customer Case Study

Trippas White Group, a hospitality business, needed a faster way to manage food safety, personnel safety, and quality assurance incidents across dispersed teams. Working with SafetyCulture and its Issues platform, the company wanted to replace slow, manual reporting processes and reduce under-reporting of hazards and near-misses.

SafetyCulture implemented QR-code-based reporting so frontline staff could log issues in real time and automatically route them to the right managers. The result was a major improvement in responsiveness: incident notification time dropped from days to minutes, and TWG reported 422 issues in one year across 11 categories, a 17x increase in monthly issue reporting.

Trippas White Group

Steven Jones

Group Compliance Manager