Case Study: Intrepid Travel improves trip safety and operational consistency with SafetyCulture

Planning holidays for 145,000+ travelers each year sure sounds like fun! Here’s how Intrepid Travel does it using the SafetyCulture platform.

Intrepid Travel used to manage trip audits and incident follow-up with spreadsheets and scattered processes, making it hard to turn findings into action. After the pandemic, the company needed a better way to track itinerary quality, safety issues, and communication across its global operations, so it turned to SafetyCulture and its platform tools.

With SafetyCulture, Intrepid Travel uses Inspections, Analytics, and Heads Up to capture issues, coordinate responses, and share updates quickly. The result has been faster follow-through, safer trips, and less admin for tour leaders, who can now log issues with a photo and a quick question instead of wrestling with spreadsheets; in 2023, Intrepid reported 1,153 safety incidents on the SafetyCulture platform and 1% of travelers were involved in an incident.

Intrepid Travel

Celia Brennan

General Manager of Global Operations