Case Study: Jones The Grocer boosts global training consistency with Mitti by SafetyCulture

Jones The Grocer launches new menu in 3 weeks with SafetyCulture

Jones The Grocer, a global quick-service restaurant and retail business, faced the challenge of maintaining consistent operations and delivering world-class customer service across its rapidly expanding franchise network. With manual processes and disparate local training tools, they struggled with inconsistent reporting and a lack of visibility into training completion. To manage this complexity, they turned to Mitti by SafetyCulture for a centralized training solution.

By implementing Mitti by SafetyCulture, Jones The Grocer created a central hub for interactive, micro-learning modules that staff could access on mobile devices. The solution provided real-time visibility into training completion and allowed for global content with local flexibility. The results were transformative, enabling the company to upskill teams for a major menu refresh in just three weeks with an 85% training adoption rate. SafetyCulture's platform empowered frontline teams, gave leaders actionable insights, and ultimately drove consistency, efficiency, and brand strength.

Jones The Grocer