Case Study: Scotsman Hospitality Group achieves consistent venue standards with SafetyCulture

How the Scotsman Hospitality Group leveraged SafetyCulture to transform venue standards and free up time to focus on what’s most important to the business: their guests

Scotsman Hospitality Group needed a better way to manage venue standards after relying on paper-based audits that lacked traceability, accountability, and consistency across sites. The group also faced time and resource pressures, and turned to SafetyCulture and its platform to find a solution that could work across everything from casinos to small pubs.

SafetyCulture implemented a flexible, easy-to-use platform for operational checks covering bar, floor, manager open/close, fire compliance, brand standards, and mystery shopping. The rollout improved adoption quickly, with voice dictation helping staff complete checks on the go, and standardised processes gave the team clearer training and visibility across venues. Scotsman Hospitality Group reported more consistent expectations, better data flow to HQ, and improved oversight of what was happening in each venue.

Scotsman Hospitality Group

Amy Mathieson

Data Manager