Case Study: JetBlue Airways achieves streamlined safety audits with SafetyCulture

How JetBlue’s Ground Safety team incorporates fun and engaging video into safety communication using iAuditor’s newest feature, Heads Up

JetBlue Airways’ Safety Team, led by Kevin Crowley, Sr. Analyst for Ground Safety Programs, needed a faster, more visible way to manage field investigations and safety audits across operations. Before SafetyCulture, the team relied on paper forms and manual spreadsheet entry, which slowed reporting and made it harder to track accountability and identify risks.

With the SafetyCulture platform, JetBlue’s “Blue Crew” digitized unannounced observation audits and streamlined fieldwork through mobile functionality. SafetyCulture helped speed up audits, improve visibility into safety processes, and make it easier to spot issues and address potential risks more quickly.

JetBlue Airways

Kevin Crowley

Sr. Analyst, Ground Safety Programs