Case Study: Brooklyn Donut & Coffee Co achieves consistent quality and simpler staff training with SafetyCulture

How a Brisbane-based donut store is harnessing the power of sensors to put its customers first

Brooklyn Donut & Coffee Co, a growing quick-service restaurant franchise with multiple locations, was struggling to keep training and store operations consistent as it expanded. Before using SafetyCulture, frontline staff relied on manual fridge and coolroom temperature checks, which were time-consuming and prone to false readings and human error, creating risk for brand and quality standards.

SafetyCulture implemented automated temperature monitoring to replace the old “water bottle” method, giving Brooklyn Donut & Coffee Co better visibility and more reliable quality control. With SafetyCulture, the company reduced training needs by about 30 minutes per new employee, eliminated human error in temperature checks, and regained extra time for other tasks while supporting consistent standards across sites.

Brooklyn Donut & Coffee Co

Brittany Lendrum

Training and Safety Manager