Case Study: Coles achieves faster, compliant store audits and real-time visibility across 760 stores with SafetyCulture (iAuditor)

Creating a safe and efficient retail environment, powered by iAuditor

Coles, one of Australia’s largest retailers with 760 stores and 100,000 staff, faced a cumbersome, paper-driven audit system: 40–60 page printed checklists, a small team of auditors visiting every store, slow reporting and little actionable insight. The process was costly and made it difficult to maintain consistent safety, quality and regulatory compliance across the network.

Coles rolled out iAuditor and SafetyCulture across all stores, enabling managers to run daily, weekly and monthly digital inspections with live visibility for corporate teams. The rapid rollout improved food-safety compliance, boosted staff engagement, accelerated corrective actions, surfaced trend analytics for continuous improvement, and helped ensure a more consistent, trusted shopping experience.

Coles

Simon McBurney

Senior Delivery Analyst