Case Study: Butlin’s achieves 24/7 visibility across three resorts with SafetyCulture

Butlin's - Customer Case Study

Butlin’s, the UK holiday resort chain with 80+ years of hospitality experience, needed a better way to manage daily cleanliness, safety, and brand-standard checks across three large resorts and 1,700 accommodation units. Their paper-based inspections created gaps, extra admin, and double handling, making it hard to keep up with high guest volumes and varied facilities. They turned to SafetyCulture and its Inspections and Issues tools to replace manual processes with a more reliable system.

SafetyCulture implemented a mobile, centralized platform for cleaning and housekeeping checks, giving Butlin’s real-time visibility across its resorts and making it easier for staff to record and manage issues on the go. This helped eliminate paper trails, reduce audit administration, and keep standards consistent across busy sites. The result was 24/7 visibility across three resorts and better control over daily operations for Butlin’s.

Butlin's

Paul Taylor

Head of Compliance and Continual Change