Case Study: Boca Raton Resort & Club achieves a 15-point guest satisfaction lift and consistent safety compliance with SafetyCulture (iAuditor)

Boca Raton Resort & Club - Customer Case Study

Boca Raton Resort & Club, a Waldorf Astoria property spanning 356 acres with 1,047 guest rooms and 13 restaurants, needed a reliable way to maintain Waldorf-level standards across a 3 million sq ft operation. Conducting multiple daily inspections and meeting strict health, safety and service expectations—particularly in food & beverage—was challenging and had led to inconsistent results.

The resort implemented iAuditor on iPads for weekly walkthroughs, capturing photos, audio and reports that feed into a custom dashboard for accountability and action. Within about 20 weeks compliance stabilized at 90–100%, food & beverage guest satisfaction increased by 15 points year‑over‑year, and teams gained clearer visibility, faster corrective action and better documentation to sustain high standards and safety.

Boca Raton Resort & Club

Kelly Vohs

General Manager