Case Study: City of Vincent achieves secure, compliant citizen communications with SafeGuard Cyber

Local City Council Achieves Secure and Compliant Communications with Citizens

The City of Vincent, a local city council in Western Australia, needed a secure way to manage a sudden surge in citizen communications during COVID-19. With Facebook messages jumping from just 3 per month to 557 per month, the city struggled to keep up while still meeting state record-keeping and compliance requirements. SafeGuard Cyber helped protect the city’s official social media channels and maintain secure civic engagement.

SafeGuard Cyber implemented advanced digital risk protection across the City of Vincent’s Facebook, Instagram, LinkedIn, and YouTube accounts, with custom policies, machine-learning-based flagging for issues like hate speech, and alerts for compromised credentials. Content also flowed into the city’s existing Micro Focus Content Manager for compliance review. As a result, the city could respond more securely and efficiently, while supporting a 24,670% increase in Facebook message volume and improving compliance, governance, and account protection.

City of Vincent

Peter Ferguson

Executive Manager, Information and Communication Technology