Case Study: Global Pharmaceutical Company achieves $3M/month in review cost savings with SafeGuard Cyber

Global Pharmaceutical Enterprise Deploys Automated Compliance Solution for Enhanced CRM

Global Pharmaceutical Company, a global pharmaceutical enterprise, had invested in a new CRM to support its field force, but it couldn’t capture detailed free-text call notes from healthcare provider interactions. This created major compliance blind spots around product complaints, adverse events, data privacy, and inappropriate conduct, while also limiting the company’s ability to derive business insights at scale. SafeGuard Cyber provided an automated compliance solution to address these challenges.

SafeGuard Cyber implemented its platform to monitor free-text call records in real time, applying configurable policies and machine learning across multiple languages and jurisdictions. The solution achieved 100% supervision coverage, flagged more than 200 significant violations in the first few months, and maintained under 1% false positives while monitoring up to 100,000 records per day. As a result, Global Pharmaceutical Company cut manual review costs by $3 million per month and gained new sales and analytical insights from the captured call notes.