Case Study: Global Medical Device Manufacturer reduces regulatory risk with SafeGuard Cyber

Global Medical Device Manufacturer Reduces Millions of Dollars in Regulatory Risk in Cloud CRM and Collaboration Apps

Global Medical Medical Device Manufacturer needed a way to supervise regulatory compliance at the speed and scale of cloud-based CRM and collaboration communications. The company was manually sampling free-text call records and messages, which was time-consuming, costly, and still left significant exposure to FDA Adverse Event and off-label promotion risks. It turned to SafeGuard Cyber and its compliance supervision platform for help.

SafeGuard Cyber implemented automated compliance monitoring across Salesforce CRM, Salesforce Chatter, and Yammer, giving the risk team one platform to review communications in real time. As a result, Global Medical Device Manufacturer supervised 391 free-text call records and 88,626 messages per month, identified and remediated 28 regulatory events in the first year, and avoided at least $8M in potential off-label promotion fines.