Case Study: Global Pharmaceutical Leader achieves compliant patient engagement with SafeGuard Cyber

Empowering a Global Pharmaceutical Leader with Virtual Technologies

Global Pharmaceutical Leader, a major pharmaceutical organization focused on advancing healthcare through virtual technologies, needed a secure way to support employee communications with physicians and healthcare providers across Asia Pacific, Latin America, and the Middle East. As its teams increasingly relied on WhatsApp, the company faced challenges around compliant communication, secure archiving, and retention of critical interactions. SafeGuard Cyber was brought in to help address these requirements.

SafeGuard Cyber implemented a solution to secure and archive WhatsApp communications, enabling employees to use preferred channels while supporting compliance and security needs. The results were strong: 98% of employees opted in, 2 million interactions were recorded, and 85% of WhatsApp messages were read within an hour. SafeGuard Cyber helped Global Pharmaceutical Leader improve compliant engagement with HCPs and deliver timely scientific content with measurable impact.