Case Study: Macmillan Cancer Support strengthens whistleblowing support with Safecall

Macmillan Cancer Support improves whistleblowing support over 5 years with Safecall

Macmillan Cancer Support, one of the UK's largest charities, sought a robust external whistleblowing service to demonstrate its commitment to its employees, volunteers, and service users. The charity partnered with Safecall to implement its whistleblowing hotline service, aiming to gain advanced insight into potential organizational issues.

The solution from Safecall provided a dedicated platform for reporting concerns, supported by excellent account management and operational guidance. The vendor's team, including an Operations Director, assisted by sitting on external panels to ensure an unbiased approach to handling reports. This partnership has been highly successful over five years, with Macmillan reporting that the service improves annually and that it effectively helps them process, record, and respond to new concerns, reinforcing a culture of care and proactive issue resolution.

Macmillan Cancer Support