Case Study: Kier boosts whistleblowing reports and report quality with Safecall

Kier - Customer Case Study

Kier Group plc, a major property, residential, construction and service group, needed to improve its whistleblowing process after receiving only 3-5 reports a year from a workforce of more than 20,000 staff plus contractors and stakeholders. The existing external hotline created barriers for callers, including an access code and hard-to-read promotional materials, so Kier looked for a better-fit provider. Safecall’s whistleblowing hotline and online platform were chosen to support a more accessible and effective service.

Safecall implemented a smooth transition with both services running in parallel at first, along with support for Kier’s awareness campaign. Since switching to Safecall in 2017, Kier has seen a significant increase in reports, with much better quality and depth of information, helping the team act more quickly and efficiently. Kier also noted that some employees were encouraged to call by colleagues, showing growing confidence in the service, and Safecall continues to support training and awareness efforts.

Kier

David Foster

Group Compliance Director and Data Protection Officer