Case Study: Instacart saves thousands of hours streamlining security reviews with SafeBase

Instacart saves 5,000 hours a year streamlining security reviews with SafeBase

Instacart faced significant challenges in managing its security review process, which was plagued by repetitive custom questionnaires, an inefficient NDA workflow, and the constant need to resend outdated security documents. This placed a heavy burden on their sales, legal, and GRC teams, consuming thousands of hours of valuable time. To address this, Instacart partnered with SafeBase to implement its Trust Center platform.

By deploying SafeBase's solution, Instacart launched a self-serve Trust Center that provided partners with immediate access to standardized security questionnaires and up-to-date documents. This dramatically reduced custom requests and eliminated internal bottlenecks. The results were substantial, saving an estimated 5,000 hours per year. This included 375 hours saved on questionnaires, 120 hours saved communicating a Log4j update, and significant time reductions in the NDA process, leading to an estimated annual cost savings of $290,000.

Instacart