Case Study: Redis achieves faster, more trusted customer security reviews with SafeBase Trust Center

How Redis Built a High-Impact Security Program

Redis, a widely used NoSQL database provider, needed a more scalable way to handle customer-facing security engagement. Their team was dealing with immature, reactive processes, scattered documentation, and inconsistent responses to security questions, which made it harder to build customer trust and support sales.

To solve this, Redis implemented SafeBase Trust Center as a central source of truth for internal and external security information. With SafeBase, Redis centralized ownership, built automation, and streamlined security reviews, consolidating access requests from more than 400 individuals in 12 months. The results included 76% of customers receiving automatic, secured access, 97% getting access within 24 hours, and a significantly improved customer and sales experience.

Redis

Quincy Castro

Chief Information Security Officer