Case Study: Jamf achieves faster customer trust scaling and reduced questionnaires with SafeBase

How Jamf Added 10,000 Customers While Reducing Questionnaires

Jamf, a leading provider of Apple mobile device management (MDM) solutions, needed a better way to handle a rapidly growing volume of customer security questionnaires and one-off requests as its sales team scaled faster than Security could support. This created backlog, slowed sales cycles, and made it difficult for Jamf to show the Security team’s impact on revenue. Jamf chose SafeBase, using its Customer Trust capabilities including AI Questionnaire Assistance and a Trust Center.

With SafeBase, Jamf centralized and automated customer trust workflows, giving prospects quick access to security documentation while maintaining strict controls and visibility for Security. The results were significant: Jamf launched a companywide Trust Center in 90 days, standardized 460+ questionnaire downloads, saved 4,000+ hours in one year, lifted $10M+ in annual revenue through time saved, and replaced $20,000+ in other software spend.

Jamf