Case Study: Instacart Saves Thousands of Hours with SafeBase

How Instacart Saves Thousands of Hours by Streamlining Security Reviews

Instacart, a retail and consumer goods enterprise, needed a faster way to handle the repetitive security review process that was slowing down sales, legal, and GRC teams. Using SafeBase, they addressed challenges like custom questionnaires, slow mutual NDA workflows, and outdated security documents that had to be repeatedly sent to retailers and prospects.

With SafeBase’s Trust Center, Trust Center Updates, and built-in Clickwrap NDAs, Instacart gave partners self-serve access to security materials, standardized questionnaire responses, and sped up NDA execution. The results were significant: about 375 hours saved on questionnaires, 120 hours saved on incident communications, 20 minutes saved per NDA, and an estimated 5,000 hours saved per year overall, equal to roughly $290,000 in annual savings.

Instacart