Case Study: ClickUp scales security knowledge and eliminates questionnaires with SafeBase

How ClickUp Scales Security Knowledge and Eliminates Questionnaires with SafeBase

ClickUp, the all-in-one productivity platform, was overwhelmed by a high volume of security and compliance requests from both customers and its sales team. Before working with SafeBase, its security team was manually handling about 10 custom questionnaires per week and spending hours answering repetitive questions and sharing sensitive documents, prompting consideration of hiring dedicated staff.

With SafeBase’s Trust Center, ClickUp centralized security information and gave sales a single place to direct customer questions, while enabling fast, controlled access to documents like SOC 2 Type 2 reports, ISO 27001 certificates, and SIG Lite questionnaires. The result was 250+ custom questionnaires avoided in 6.5 months, a 4x faster turnaround for sharing security documents, and more than 120 Trust Center update subscribers.

ClickUp