Case Study: GitLab achieves faster enterprise deals and self-service trust at scale with SafeBase by Drata

GitLab reduces security questionnaires by 50% with SafeBase

GitLab, a company supporting millions of developers worldwide, faced a challenge scaling its response to a high volume of inbound customer trust and security requests. These manual processes, which involved sending hundreds of documents via email and managing NDAs, stretched their security team thin and slowed down sales cycles. To address this, GitLab implemented SafeBase Trust Center by Drata.

The solution from SafeBase centralized trust content into a self-serve portal and integrated with Salesforce and Slack to automate workflows. This enabled backend customer matching and streamlined approvals. SafeBase's AI Questionnaire Automation also helped generate tailored responses. As a result, GitLab reduced security questionnaires by 50%, shortened sales cycles by 10-14 days, and achieved over 90% self-service adoption from enterprise customers without increasing headcount.

GitLab