Case Study: Helix Water District achieves enterprise automation and faster workflows with FME by Safe Software

Helix Water District cuts development effort by 75% with Safe Software

Helix Water District, a utility serving San Diego's east county, sought to modernize its operations and integrate its core business systems without relying on expensive custom code. The challenge was to automate critical workflows to improve efficiency and reliability across customer service, outage response, and financial reconciliation.

Using FME from Safe Software, Helix automated hundreds of daily jobs. The solution integrated systems for real-time customer service requests, created a fully automated outage notification system, and bridged financial applications. Safe Software's FME reduced development effort by an estimated 75%, saved significant staff time, and provided a reliable platform for continuous innovation over 28 years.

Helix Water District