Case Study: City of Naperville automates 3,300+ service requests with FME by Safe Software

City of Naperville automates 3,300+ service requests with Safe Software

The City of Naperville sought to achieve organizational resilience by eliminating data silos and automating manual business processes across multiple departments. To meet this challenge, they turned to Safe Software and implemented the FME platform to integrate systems and establish repeatable, improved workflows.

By using Safe Software's FME to integrate with Cityworks and other applications, the city automated the creation of service requests and work orders. The results were significant; in the first year alone, they automated over 3,300 requests for their Electric and Public Works departments, which saved hours of manual work. This solution achieved the measurable impact of doing the work of three specialized programmers, improving inter-departmental relationships, and enhancing citizen services without requiring additional staff or external consultants.

City of Naperville