Case Study: Rack Room Shoes achieves omnichannel fulfillment gains with Saddle Creek Logistics Services

Rack Room Shoes - Customer Case Study

Rack Room Shoes, a family footwear retailer with stores in 24 states, needed a better way to support its growing omnichannel business as online sales became a bigger priority. The company turned to Saddle Creek Logistics Services for a custom fulfillment solution that could support both store and ecommerce operations.

Saddle Creek Logistics Services implemented a highly configurable warehouse management solution in just six weeks, including full RF and mobile wearable technology plus data integration with Rack Room Shoes’ host systems. The solution now supports 80% of the retailer’s total orders, covering nationwide store replenishment, ecommerce fulfillment, store-set programs, returns, and seasonal resets, while improving customer service and order cycle times.

Rack Room Shoes