Case Study: Princess House reduces delivery times and fulfillment costs with Saddle Creek Logistics Services

Princess House - Customer Case Study

Princess House, a direct-selling premium kitchenware company, needed to expand its fulfillment capabilities and reduce delivery times for shipments from its North Carolina distribution center to the West Coast. To support growth and improve the customer experience, it turned to Saddle Creek Logistics Services for fulfillment support.

Saddle Creek Logistics Services designed and launched a new West Coast fulfillment facility in Ontario, California, within six weeks, using automation and material-handling investments such as multiple pick zones, carton optimization, pick-to-light, quality inspection, automated conveyors, and small-parcel manifesting. The solution reduced freight costs, improved transit times, enabled a later order cut-off, and helped Princess House scale storage and add services as demand grew.

Princess House

Russ Whittle

Vice President of Operational Excellence