Case Study: Happy Planner handles peak season spikes with Saddle Creek Logistics Services

Happy Planner handles 300-400% peak season spikes with Saddle Creek Logistics Services

Happy Planner, a brand of creative notebooks and planners, faced the challenge of scaling its direct-to-consumer and retail fulfillment operations to handle seasonal spikes, with order volume increasing by 300-400% during peak periods like Cyber Week. They partnered with Saddle Creek Logistics Services for its fulfillment expertise to manage this operational complexity and reduce internal overhead.

Saddle Creek implemented several solutions, including leveraging shared labor resources, creating separate pick cells for high-volume items, and introducing rate-shopping and packaging optimization. These initiatives by Saddle Creek yielded significant results, including a 9% annual labor reduction, a 5.9% reduction in parcel costs, and the reliable shipping of a high volume of holiday orders on time, leading to increased customer satisfaction.

Happy Planner