Case Study: Graduation Source improves fulfillment visibility and efficiency with Saddle Creek Logistics Services

GraduationSource - Customer Case Study

GraduationSource, a graduation apparel and accessories company serving 30,000+ schools, needed a better way to manage fulfillment while keeping logistics costs under control. With its previous provider, several associates were required to manage the third-party relationship, and inaccurate inventory counts plus limited real-time visibility were driving up inventory carrying costs and inbound/outbound shipping expenses. Saddle Creek Logistics Services was brought in to improve inventory and order visibility, operational efficiency, and delivery performance.

Saddle Creek Logistics Services implemented a warehouse management system (WMS) integrated with GraduationSource’s ERP, using bi-directional APIs, web portals, and customized reporting for real-time data and visibility. The onboarding and integration were completed in under 60 days without affecting the customer experience. As a result, GraduationSource improved order accuracy, delivery times, and inventory visibility, reduced analysis time by 50% with one warehouse operations manager instead of five, lowered on-hand inventory, and significantly cut monthly freight spend.

GraduationSource

Ioannis Saratsidis

Director of Operations