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53 Case Studies
Case Study: The Rock House Hotel achieves a responsive, conversion-boosting website and increased direct bookings with Sabre SynXis InstaSite
A Sabre Case Study
The Rock House Hotel - Customer Case Study
The Rock House Hotel, a luxury boutique property on Harbor Island, Bahamas, faced an outdated, cluttered website and an antiquated booking process that relied on a spreadsheet and phone calls. These issues made the site non‑responsive on mobile, provided unclear navigation, and created a look‑to‑book barrier that led to low direct bookings. To address this, the hotel engaged Sabre and its SynXis solutions.
Sabre implemented SynXis InstaSite together with the SynXis Booking Engine to replace the old site and booking flow, launching a device‑responsive, content-managed website in just three business days. The new site dramatically improved guests’ first impressions and the booking experience, removing friction from the reservation process and increasing engagement and conversions for The Rock House Hotel.
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