Case Study: Express Travel achieves personalized, reliable service and streamlined operations with Sabre

Family-Run, Family-Oriented Express Travel Focuses on Client Details, Trusts Sabre for their Total Gds Solution

Express Travel, a family-run full-service agency founded by Olga Ramudo, Cristina Jacomino and Rosa Maria Delgado, needed a reliable GDS and CRM to deliver highly personalized service across corporate (60%) and leisure clients and to manage complex pricing for smaller airlines. To meet those needs they rely on Sabre and its total GDS solution, including ClientBase® and Sabre’s mobile tools.

Sabre’s ClientBase® and mobile solutions centralized customer preferences, provided accurate pricing and real-time itineraries, and kept all 31 agents connected and informed. With Sabre’s pricing accuracy and Global Customer Support, Express Travel increased efficiency, reduced errors, strengthened client loyalty and sustained long employee tenure (most agents have 15+ years), enabling the agency to deliver the trusted, personalized service it markets.

Express Travel

Olga Ramudo

Partner