Case Study: Duluth Travel achieves a seamless technology transition with Sabre

Duluth Travel cuts migration disruption to zero with Sabre

Duluth Travel, a travel management company serving government, corporate, and leisure clients, needed to find a future-proof technology partner to support their diverse operations without causing service disruption. They chose to migrate to the Sabre platform, seeking a strategic ally for long-term viability and growth rather than just a vendor.

Sabre implemented its solution by conducting a comprehensive, ground-up examination of Duluth Travel's business processes, ensuring a flexible and responsive transition. The result was the smoothest transition the customer had experienced in 36 years, with zero service disruption. The company immediately saw performance gains, including meeting service level agreements ahead of schedule, agents delivering content options faster, and handling higher call intake volumes, all of which positioned them for long-term growth.

Duluth Travel