Case Study: Direct Travel cuts handle times with AI-powered service from Sabre

Direct Travel cuts average handle times with Sabre

Direct Travel, a global travel management company, faced challenges in managing increasing customer inquiries while maintaining personalized service. Their traditional approach led to longer response times and pressure on service teams. They partnered with Sabre to reimagine their service model using AI-powered automation and intelligent retailing tools.

Working collaboratively with Sabre, Direct Travel implemented AI-powered solutions to create a more touchless experience for travelers. The partnership focused on streamlined workflows and proactive disruption management. The results included a significant reduction in average handle times for customer contacts and a faster environment for travelers to make retail decisions.

Direct Travel