Case Study: Transgourmet achieves higher customer response rates with Sabio

Transgourmet - Customer Case Study

Transgourmet, a major food and non-food supplier, faced challenges with its agents handling up to 150 daily contacts using a fragmented and overwhelming array of information sources. This heterogeneous knowledge base made it difficult to maintain efficiency and accuracy. To address this, Transgourmet partnered with Sabio to implement its knowledge management platform as a centralized solution.

Sabio provided a single source of truth, replacing multiple systems including the intranet and Outlook for internal communications. The solution digitalized manuals and integrated monitoring features. This led to overwhelming user acceptance and a dramatic increase in the daily customer response rate from 53.5% to 92.6%. Sabio also enabled a faster onboarding process and reduced errors by eliminating outdated information.

Transgourmet

Lukas Schwindt

Improvement Management