Case Study: NatWest improves team performance and employee engagement with Saberr

How implementing a scalable coaching solution allowed NatWest to improve both employee engagement and team performance

NatWest, a large global organisation with geographically dispersed teams, already had a coaching culture but needed a more scalable and cost-effective way to support employees across the business. They turned to Saberr for a digital coaching solution to supplement human coaching and improve engagement, communication, and team effectiveness.

Saberr implemented a scalable, on-the-job coaching platform for NatWest, using behavioural science, psychometric profiling, structured meeting templates, and contextual tips to support employees in the flow of work. Within six months, NatWest reported a 12% increase in team performance, a 43% improvement in psychological safety, a 7-point rise in team NPS, and 54% greater clarity around shared objectives, while also cutting coaching costs significantly.

NatWest